As a forward-thinking housing association, innovation is key to RHP’s continued success. As a result, they approached Amplifi in 2021 as they realised that, to meet their strategic goal of putting their customers at the heart of everything they do, they needed support to undertake a major digital transformation, Rewire, to become a truly data centric organisation.
Creating a solid foundation for better data management
To build better connections with their customers, RHP knew that they needed to better understand who their customers are and what they need, in order to have a home to be proud of.
With over 900 sources of data and an extensive reliance on spreadsheets, it was clear to RHP that they first needed to understand their data maturity, the quality of their data and how best to govern it.
Following several discovery workshops, Amplifi’s team of experienced data consultants kick-started an 8-week programme of work in tandem with RHP’s team to truly get under the skin of their data.