Here are four ways every retailer can improve their eCommerce strategy with PIM
Offer a better customer experience
If you want your customers to shop on your platform, you need to make it easy, convenient, fast and fuss-free. Fail to do this and even the most brand-loyal customer will go elsewhere.
PIM makes it easier for shoppers to find the right products, view the product details they need (size, composition, images, etc) and access up-to-date stock and delivery information, so that your customers know what they’re getting and when they’re getting it.
Offer the best customer experience
Once you’ve taken care of the basics listed above, you can use PIM to get more creative with your online experience. Make automated product recommendations, use categorisation and tagging to upsell or offer alternatives, create tailored, bespoke shopping experiences… with accurate, in-depth product data (thanks to PIM) you can take your eCommerce a step further than your competitors.
Process fewer returns
Good product data isn’t just good for customer experience. The better the product information, the less likely the customer is to return it.
Returns are still one of the biggest issues in online retail. Only 8-10% of all in-store sales result in a return. With online purchases, that figure is 25-30%. There are some online returns that can’t be avoided – clothing, for instance, often needs to be tried on before a customer can make their final decision – but there are others that can.
By offering complete, accurate product information with PIM, your customers can make more informed choices at point of purchase, resulting in less unnecessary returns.
Fewer returns means less returns processing. And less time, effort and resources spent processing returns means better profit margins, more effective ordering and more efficient stock control.
Increase data ownership and accountability
PIM doesn’t just have a positive impact on your customer-facing data strategy. With PIM, you can increase data accountability and responsibility within your organisation, encouraging colleagues to take ownership of the data that’s relevant to them and promoting a better understanding of how every piece of data can impact customers, processes and profits. The result? A more data-driven business that’s ready to grasp new and exciting digital opportunities.
The above just scratches the surface of what you can achieve with PIM. But remember, any PIM system is only as good as the data you put into it.
Amplifi offer a range of PIM support services to make sure your PIM solution stays relevant and useful to your business – whether that means implementing a PIM system for eCommerce, accessing new capabilities in your existing software to support evolving business needs, addressing data quality objectives or adapting day-to-day functionality.